Client Listening Tour: MAKE IT EASY & CONSISTENT

PS President, Ben Harris, and PS VP of Sales & Client Experience, Leigh Janis, set out to interview and speak with over 25 PS clients for a ‘Listening Tour’ in 2023. The feedback they gathered was invaluable and our goal is to implement this information into our strategic plan. We always want to ensure our clients are being heard!

Part 1 and Part 2 of this series were about bringing new ideas and technology to the table, containing costs and accurately forecasting. Let’s dive into Part 3 in our Client Listening Tour series:

MAKE IT EASY & CONSISTENT!

Simplification emerged as a notable theme during our tour. While clients expressed satisfaction with the exceptional service experience provided by PS, our focus lies on identifying areas for enhancement in technology and legacy processes. The imperative for PS is to elevate and streamline the partnership experience.

Enhanced communication prioritizes quality over quantity, advocating for fewer emails and meetings to foster more impactful collaboration. Continuous evaluation of our processes and systems remains crucial to optimize and simplify the service experience for our clients.

To dive deeper into the feedback we gained from our tour, you can find the full white paper here.

Stay tuned for our fourth theme in our Client Listening Tour Series coming next week! Each week we will discuss the 5 ways we are taking our learnings from the tour to better meet, and exceed, our clients’ needs.