The I’ve-Got-Your-Back Attitude  

As a part of PS’ new hire onboarding experience, I have the privilege of meeting with our new employees early on in their new roles. I began taking some of this time to ask them to describe our company’s culture. I am curious to understand their perceptions of our company’s culture versus what we say we want the employee experience to be. Frequently, I hear expressions like, “employee driven,” “caring,” or “service matters most”. These words encapsulate what we aim to cultivate within our organization.  

I experience our culture to be one that makes me feel like people “have my back”. It embodies a spirit of mutual support. This is my experience, and I witness the same happening across the company and the different departments acting from an “I’ve got your back” attitude. As new employees begin their roles, I hope that they share a common feeling of loyalty and comradery.  

I witness PS staff expressing genuine concern and support for each other while upholding performance standards.  

What’s more, they:  

• Foster trust by creating an environment where individuals feel comfortable providing and receiving honest feedback.
• Establish and model practices that promote resilience, such as training sessions, mindfulness activities, and breaks.
• Reassess policies, benchmarks, principles, and practices to ensure they remain effective and relevant.
• Create a positive and inclusive environment by encouraging shared experiences, humor, and celebrations within the team.

Nothing makes me prouder than to see how my colleagues face issues or challenges without turning on each other or pointing the finger. This type of culture also permeates how we work with our clients and supplier partners, which we know is vitally important to our current and future success.  

In times of need, we all seek the support of those in our corner, and there is nothing more powerful or inspiring than knowing that our colleagues and co-workers have our back.